Privacy Policy

Last updated: 12/29/2025

MeritRanker is an AI-powered platform that helps educators create study materials, notes, slides, quizzes, and practice tests for Indian government job examinations, and enables students to study smarter and practice faster. We respect your privacy and process personal data in line with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the SPDI Rules, 2011.

Scope

This policy covers how we collect, use, share, store, and protect personal data when you access or use MeritRanker through our website or services, including educator tools and student practice features.

Data We Collect

Account and Profile

  • Name, email address, and phone number
  • Educator profile details such as subjects, bio, branding information, social handles
  • Student preferences, exam targets, and optional demographic details

Content and Activity

  • Notes, slides, quizzes, mock tests, and other materials you create or upload
  • Practice attempts, scores, solutions viewed, feedback, and progress
  • Support communications and feedback provided to us

Technical and Usage

  • Device, browser, and log information including IP address and timestamps
  • Cookie identifiers and analytics about feature usage
  • Payment metadata processed by trusted payment partners; we do not store full card details

How We Use Data

  • Provide, personalize, and improve educator tools and student practice features
  • Generate AI-based content and recommendations
  • Enable account management, authentication, and security
  • Communicate service updates, alerts, and marketing (with opt-out)
  • Debug, prevent fraud, and ensure platform integrity
  • Comply with applicable laws and respond to lawful requests

Lawful Basis and Consent

We process personal data primarily on the basis of your consent and to perform the services you request. You may withdraw consent at any time, which may affect your ability to use certain features.

Children

MeritRanker is not directed to children under 18. If a user is under 18, use requires verifiable parental consent. We do not engage in tracking or targeted advertising directed at children, and we limit processing to what is necessary to provide core study features.

Sharing and Disclosure

  • Service providers for hosting, analytics, email, authentication, and payments
  • Anti-fraud and security partners to protect accounts and content
  • Law enforcement or regulators when required by law

We do not sell personal data.

International Transfers

Data may be processed in India or other jurisdictions by our service providers. Where applicable, we require contractual safeguards and comply with the DPDP Act including any government notifications on restricted transfers.

Retention

We retain personal data for as long as needed to provide the services, meet legal obligations, and resolve disputes. Educators may delete their content, and users can request deletion of their accounts subject to lawful retention requirements.

Security

We use reasonable technical and organizational measures including encryption in transit, access controls, and secure infrastructure. No system is perfectly secure; report suspected incidents to the contacts below.

Your Rights

Subject to the DPDP Act, you may request access, correction, updating, or deletion of your personal data, withdraw consent, and raise grievances. You may also nominate another person to exercise rights in case of incapacity.

Cookies and Analytics

We use essential cookies for core functionality and analytics cookies to understand usage. You can manage preferences via browser settings. Some features may not function without essential cookies.

Grievance Officer

Grievance Officer: MeritRanker Support. Contact: privacy@meritranker.com. We aim to acknowledge and resolve grievances within 30 days.

Changes to This Policy

We may update this policy to reflect changes to our practices or legal requirements. Continued use of the services after changes signifies acceptance.

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